Hot Bean Bags Policies:

COLOR DISCLAIMER: Colors may vary due to computer monitor settings. The colors we display on our website should be considered close renditions to the actual colors available.

PRIVACY: At Hot Bean Bags, your privacy is a major concern. When placing your order we need to know your name, mailing address, email address, phone number, credit card number with billing statement address and expiration date. We do not store credit card information. This allows us to process and complete your order and notify you of your order status. All information about you and your order is kept totally confidential. Hot Bean Bags will not, under any circumstances, disclose your personal information to any outside organization for use in marketing purposes.

PAYMENT OPTIONS: We accept MasterCard, Visa, American Express, Discover, and bank debit cards (with a Visa or MasterCard logo). When you place an order on our website, all information is encrypted through a secure server using 128 Bit SSL technology. If you wish to place an order but do not want to provide your personal information online, you may place your order by telephone. You may also mail a check or money order payable to the address below. (please note that orders by mail will take longer to process)

Order by Mail Hot Bean Bags PO Box 2001 Coppell, TX 75019

Order Online http://hotbeanbags.com

Order by Phone 1-888-457-7483

SHIPPING: Most orders are shipped via UPS, FedEx, or USPS. Shipping is only available within the 48 continental United States. We cannot ship to PO Boxes or Military Addresses. You may visit the order status page of our website for the status of your order. Tracking Numbers will be posted when they become available.

CONFIRMATION OF ORDER: A confirmation of your order will be emailed to you within several minutes of placing your order online. Orders placed by phone will receive a confirmation number. Every effort has been made to ensure the accuracy, timeliness, and reliability of the information provided from this site and emails. Hot Bean Bags does not assume responsibility for misquoted prices, payment, availability, and product information, resulting from technical, human, or communication errors.

CANCELLATIONS, ORDER CHANGES, and OUT OF STOCK ITEMS: We will accept order cancellations or changes ONLY if the ordered has not been shipped. Items that are out of stock can still be purchased on our website. Your credit card will be charged at the time of sale.

RETURNS: If you are unsatisfied with a product you've purchased from Hot Bean Bags, you may return the product for a refund of the price of the product, minus a restocking fee. The restocking fee for bean bag chairs is $15 per chair. The restocking fee for inflatable furniture is $5 per item. Please note that return shipping charges are your responsibility and can be expensive due to the size of the items. You must contact our customer service department for a Return Merchandise Authorization (RMA) number. Product must be returned within 7 days of receiving the order.

FREIGHT DAMAGE: Please inspect the delivery as soon as it arrives. If you suspect any damage, you can REFUSE and MAKE A WRITTEN STATEMENT on the freight bill before you sign accepting shipment. Contact our customer service department as soon as possible. If you discover concealed damage, please retain all packing materials and contact our customer service department for further instructions.

REFUSALS: If a shipment is refused and returned, you will be responsible for the additional shipping charges.

PRODUCT WARRANTY: Our bean bag chairs are covered by the manufacturers' warranties. The warranties are extended to the original purchaser and covers defects in material and workmanship for one year from the date of purchase. Inflatable products are covered for 30 days from the date of purchase. The manufacturer will repair or replace the product or components at its discretion. The warranty does not cover products that have been damaged as a result of abuse, accidents, or normal wear and tear. Should any product that you purchase from us ever require warranty service please contact us for "return of product" instructions. Hot Bean Bags will then make the necessary arrangements to insure that the warranty issue is handled promptly. Our toll free number is 888.457.7483.

Policies are subject to change without notice - last update: 01/12/2008